Facilitation Skills
Instructor
admin - Description
- Curriculum
- Reviews
Introduction
- Course Objectives
Module 1
- Understanding Facilitation
- What is Facilitation?
- When is Facilitation Appropriate?
- What is a Facilitator?
- Knowledge Check
Module 2
- Process vs. Content
- About Process
- About Content
- A Facilitator’s Focus
- Knowledge Check
Module 3
- Laying the Groundwork
- Choosing a Facilitated Approach
- Planning for a Facilitated Meeting
- Collecting Data
- Knowledge Check
Module 4
- Tuckman and Jensen’s Model of Team Development
- Stage One: Forming
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
- Knowledge Check
Module 5
- Building Consensus
- Encouraging Participation
- Gathering Information
- Presenting Information
- Synthesizing and Summarizing
- Knowledge Check
Module 6
- Reaching a Decision Point
- Identifying the Options
- Creating a Short List
- Choosing a Solution
- Using the Multi-Option Technique
- Knowledge Check
Module 7
- Dealing with Difficult People
- Addressing Disruptions
- Common Types of Difficult People and How to Handle Them
- Helping the Group Resolve Issues on Their Own
- Knowledge Check
Module 8
- Addressing Group Dysfunction
- Using Ground Rules to Prevent Dysfunction
- Restating and Reframing Issues
- Getting People Back on Track
- Knowledge Check
Module 9
- About Intervention
- Why Intervention May Be Necessary
- When to Intervene
- Levels of Intervention
- Knowledge Check
Module 10
- Intervention Techniques
- Using Your Processes
- Boomerang it Back
- ICE It: Identify, Check for Agreement, Evaluate How to Resolve
- Knowledge Check
Assessment
- Post-Test
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Course details
Lectures
1
Level
Intermediate
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