Interpersonal Skills
- Description
- Curriculum
- Reviews
Introduction
- Course Objectives
Module 1
- Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Knowledge Check
Module 2
- Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- Knowledge Check
Module 3
- Making Small Talk and Moving Beyond
- Starting a Conversation
- The Four Levels of Conversation
- Knowledge Check
Module 4
- Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
- Knowledge Check
Module 5
- Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
- Knowledge Check
Module 6
- Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
- Knowledge Check
Module 7
- Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
- Knowledge Check
Module 8
- Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
- Knowledge Check
Module 9
- Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
- Knowledge Check
Module 10
- Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
- Knowledge Check
Assessment
- Post-Test
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Course details
Lectures
1
Level
Intermediate
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