Communication Strategies
Instructor
admin - Description
- Curriculum
- Reviews
Introduction
- Course Objectives
Module 1
- The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
- Knowledge Check
Module 2
- Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
- Knowledge Check
Module 3
- Paraverbal Communication Skills
- The Power of Pitch
- The Truth About Tone
- The Strength of Speed
- Knowledge Check
Module 4
- Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
- Knowledge Check
Module 5
- Speaking Like a Star
- S= Situation
- T = Task
- A = Action
- R = Result
- Summary
- Knowledge Check
Module 6
- Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
- Knowledge Check
Module 7
- Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
- Knowledge Check
Module 8
- Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
- Knowledge Check
Module 9
- Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
- Knowledge Check
Module 10
- Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
- Knowledge Check
Assessment
- Post-Test
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Course details
Lectures
1
Level
Intermediate
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